What do I have to do to spend some money in here?
I've used the this sentence in a number of outlets in Malaysia. Spending money is tough. Sometimes I walk into a store and I'm ignored! literally. Now I know I look like a tramp but here in Malaysia there are some very wealthy timber tycoons who could use a little tailor time so that really isn't an excuse. Is it because the staff aren't trained properly? More likely. Certainly these two examples would suggest this is the reason. Last week I had a whinge about the office products industry. This week I'm going to talk about the automotive industry. These are two recent personal examples of the automotive industry.
I'm in the market for a new car. I walked into the Peugeot showroom in Petaling Jaya a week ago. I have 3 kids and two maids. that makes seven. Most MPV's seat seven. Ideal for a family like ours right? Right. But how does a salesman know that if he doesn't ask me? In fact how can anyone sell me or anyone else anything if they don't know what I want? So anyway, I asked the salesman who attended me if I could see the MPV. he said they didn't have any stock. I said I saw one as I walked in. He replied that this is a demo car. OK, I said, can I see the demo car. Sure he said. 10 minutes later after he finally found the keys for the demo car, he took me outside and let me have a look around. I told him it was nice and asked when they would have some more stock. I don't know he replied. OK, I said. Sooner or later? he said may six months. Six months! Malaysians are eating MPV's for breakfast and Peugeot won't have any in for 6 months! OK I said. Thanks. And he let me go. Didn't even ask for a business card. At no time during the conversation did he attempt to ask any questions. It was almost as if it was a chore that he had to show me round the car and he couldn't wait to get rid of me.
Next stop was the Citroen garage. Now I have to say the product knowledge of the representative here were far better than those of the Peugeot representative and my issues were more with the fact that Citroen had imported the bottom of the range C8 to Malaysia. However even this representative was more reactive and did not ask one qualifying question that would give him the opportunity to start selling to my needs.
Frustrated and desperate to spend some money, I dropped into the Renault garage on the way home. I met with a similar response to the one I received at the Peugeot dealer, namely that we didn't have the Espace in stock and wouldn't have for the next six months. Admittedly he did ask for my business card and we'll see if anything happens.
Meanwhile, anyone selling an MPV?
I'm in the market for a new car. I walked into the Peugeot showroom in Petaling Jaya a week ago. I have 3 kids and two maids. that makes seven. Most MPV's seat seven. Ideal for a family like ours right? Right. But how does a salesman know that if he doesn't ask me? In fact how can anyone sell me or anyone else anything if they don't know what I want? So anyway, I asked the salesman who attended me if I could see the MPV. he said they didn't have any stock. I said I saw one as I walked in. He replied that this is a demo car. OK, I said, can I see the demo car. Sure he said. 10 minutes later after he finally found the keys for the demo car, he took me outside and let me have a look around. I told him it was nice and asked when they would have some more stock. I don't know he replied. OK, I said. Sooner or later? he said may six months. Six months! Malaysians are eating MPV's for breakfast and Peugeot won't have any in for 6 months! OK I said. Thanks. And he let me go. Didn't even ask for a business card. At no time during the conversation did he attempt to ask any questions. It was almost as if it was a chore that he had to show me round the car and he couldn't wait to get rid of me.
Next stop was the Citroen garage. Now I have to say the product knowledge of the representative here were far better than those of the Peugeot representative and my issues were more with the fact that Citroen had imported the bottom of the range C8 to Malaysia. However even this representative was more reactive and did not ask one qualifying question that would give him the opportunity to start selling to my needs.
Frustrated and desperate to spend some money, I dropped into the Renault garage on the way home. I met with a similar response to the one I received at the Peugeot dealer, namely that we didn't have the Espace in stock and wouldn't have for the next six months. Admittedly he did ask for my business card and we'll see if anything happens.
Meanwhile, anyone selling an MPV?
posted by Marcus Osborne at 6:14 pm
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